Redefined Medispa Terms And Conditions
Terms & Conditions
These terms apply to all treatments and bookings with Kynd Medical & Wellness Ltd (“Kynd”, “we”, “us”), 2 Southgate, Honley, Huddersfield, HD9 6NT.
1. Booking & deposits
Bookings are made via our online booking system or by contacting the clinic directly. Bookings will need to be confirmed Via glowday and glowday Ts & Cs accepted
2. Cancellations & rescheduling
We kindly ask for at least 48 hours’ notice to cancel or reschedule. With less than 48 hours’ notice, or in the case of a missed appointment, you may be charged via Glowday to cover the reserved time. We understand emergencies happen and will always consider individual circumstances fairly.
3. Late arrival
Please arrive on time. If you arrive late, we may need to shorten or reschedule your appointment so as not to affect other clients – this will incur a chage.
4. Consultations, suitability & consent
All treatments require a consultation and a suitability assessment. Treatment will only proceed with your informed, written consent, and we reserve the right to decline or postpone treatment where it would not be safe or appropriate. Honest, complete medical information is essential for your safety.
5. Age policy
All treatments are strictly for adults aged 18 and over. Proof of age may be requested.
6. Results & aftercare
Individual results vary, and no specific outcome can be guaranteed. Some treatments require a course or maintenance for best results. Following the aftercare advice provided is important; please contact us promptly with any concerns following treatment.
7. Payment & refunds
Payment is due at the time of treatment unless otherwise agreed. As treatments are bespoke services delivered by appointment, fees for treatments already provided are non-refundable, except where required by law.
8. Complaints
We take any concern seriously. If you are unhappy, please contact Sarah directly and we will respond promptly and work to put things right. As a Save Face accredited and JCCP registered practice, we follow recognised standards and complaints procedures.
9. Liability & governing law
Nothing in these terms limits liability where it would be unlawful to do so. These terms are governed by the law of England and Wales.
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All treatments are for adults aged 18 and over. Proof of age may be requested.
BLOOD TESTING SERVICES
Blood testing and phlebotomy services provided at Kynd Medical & Wellness Clinic are delivered in partnership with Goodbody Clinic, a Care Quality Commission (CQC) registered provider.
Goodbody Clinic is responsible for the provision of the blood testing service, including laboratory testing, clinical governance, results reporting, clinical oversight, and ongoing management of the service.
Kynd Medical & Wellness Clinic provides phlebotomy appointments and sample collection on behalf of Goodbody Clinic. All blood samples are processed and analysed through Goodbody Clinic’s approved laboratory network, with results reviewed and communicated in accordance with their clinical governance procedures.
Kynd Medical & Wellness Clinic is not the registered provider of the blood testing service.
Further information regarding Goodbody Clinic and their CQC registration can be found on the CQC website.